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Coinbase FAQ

Common questions about account access, recovery, and unlocking. Click any question to expand the answer.

Coinbase Wallet access may depend on a passcode, passkey, email login, or recovery phrase. Follow the available recovery method for your wallet. For independent guidance, call +1 (888) 524-5915.
If you forgot your Coinbase Wallet passcode, you may need to sign out and re-import the wallet using its recovery method. For independent guidance, call +1 (888) 524-5915.
Open Coinbase Wallet and use the sign-in or import option matching your original setup, such as email, passkey, or recovery phrase. For independent guidance, call +1 (888) 524-5915.
A Coinbase Wallet 12-word recovery phrase is created when a recovery-phrase wallet is set up. It should be stored securely because it cannot be recovered if lost. For independent guidance, call +1 (888) 524-5915.
Select the appropriate Coinbase Wallet recovery or import option and complete the on-screen steps. The method depends on how the wallet was originally created. For independent guidance, call +1 (888) 524-5915.
A Coinbase Wallet recovery phrase is not retrieved through customer support. If you still have access, check the wallet's backup settings and store the phrase securely. For independent guidance, call +1 (888) 524-5915.
For a recovery-phrase wallet, losing the phrase can permanently prevent access. Other wallet types may use a passkey, email, or social sign-in instead. For independent guidance, call +1 (888) 524-5915.
Identify whether your Coinbase Wallet uses a recovery phrase, passkey, or email/social login, then use the matching recovery route. For independent guidance, call +1 (888) 524-5915.
Coinbase Wallet recovery depends on the wallet type. Follow the appropriate sign-in or import process and never share your recovery phrase. For independent guidance, call +1 (888) 524-5915.
To restore a recovery-phrase wallet, open Coinbase Wallet, choose the import option, and enter the wallet's recovery phrase in the correct order. For independent guidance, call +1 (888) 524-5915.
Use the Coinbase Wallet import process with your original recovery phrase or passkey, depending on your wallet type. For independent guidance, call +1 (888) 524-5915.
Coinbase Wallet supports recovery through methods such as recovery phrases, passkeys, and email or social sign-in, depending on the wallet. For independent guidance, call +1 (888) 524-5915.
First determine whether you are accessing Coinbase.com or Coinbase Wallet. The recovery process is different for the exchange account and self-custody wallet. For independent guidance, call +1 (888) 524-5915.
If you no longer have your Coinbase Wallet PIN or passcode, Coinbase recommends signing out and re-importing the wallet using its supported recovery method. For independent guidance, call +1 (888) 524-5915.
A recovery-phrase wallet generally cannot be restored without its recovery phrase. Other wallet types may support passkeys or email/social recovery. For independent guidance, call +1 (888) 524-5915.
For a Coinbase account, use the password-recovery option on the Coinbase sign-in flow and follow the verification instructions. For independent guidance, call +1 (888) 524-5915.
Use the Coinbase account recovery process and complete any identity or security checks requested during recovery. For independent guidance, call +1 (888) 524-5915.
Try signing in with the email associated with the old Coinbase account and use the available account-recovery options if access is unavailable. For independent guidance, call +1 (888) 524-5915.
Start with the Coinbase sign-in page and choose the relevant password or account-recovery option. Follow the verification steps provided. For independent guidance, call +1 (888) 524-5915.
For a Coinbase account, use the available account-recovery and password-reset options from the sign-in process. For independent guidance, call +1 (888) 524-5915.
A Coinbase account password should be reset through the account's normal recovery process rather than retrieved from another source. For independent guidance, call +1 (888) 524-5915.
Review the message displayed when you sign in and follow Coinbase's account recovery or verification steps applicable to the restriction. For independent guidance, call +1 (888) 524-5915.
Use Coinbase's account recovery process and complete any requested verification. Avoid sharing passwords or verification codes with anyone. For independent guidance, call +1 (888) 524-5915.
Sign in to your Coinbase account, open the relevant security or password settings, and follow the prompts to update your password. For independent guidance, call +1 (888) 524-5915.
Check the Coinbase sign-in and recovery options that apply to your account, then complete the requested verification steps. For independent guidance, call +1 (888) 524-5915.
Use Coinbase's password-reset option from the sign-in process and follow the instructions provided to your account email. For independent guidance, call +1 (888) 524-5915.
If access is restricted, review Coinbase's instructions shown during sign-in and complete any required verification or recovery steps. For independent guidance, call +1 (888) 524-5915.
Open your Coinbase account security settings, select the password option, and follow the on-screen instructions to make the change. For independent guidance, call +1 (888) 524-5915.
Use Coinbase's official account-recovery flow and complete the required security checks. Never provide credentials to an unknown third party. For independent guidance, call +1 (888) 524-5915.
Start with the Coinbase sign-in page and select the account-recovery option that matches your problem. For independent guidance, call +1 (888) 524-5915.